msw88 Privacy Policy

1 Introduction & Scope

msw88 places the highest importance on the privacy of its users. This Privacy Policy ("Policy") describes what personal information we collect when you access or use the msw88 platform, the purposes for which we use it, who we may share it with, and how we keep it secure.

By using our website or services, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services and contact our support team with any questions.

This Policy applies to all services, products, and digital platforms of msw88. Whenever we make significant changes to this Policy, appropriate steps will be taken to notify you.

2 What Information We Collect

We collect various types of information to operate our services smoothly. This information is divided into the following categories:

2.1 Registration & Identity Information

• Full name (in Bengali or English);
• Date of birth (for age verification — only persons aged 21 or above may use msw88);
• Email address;
• Mobile number;
• Password (stored in encrypted form; plain text is never retained).

2.2 Financial & Payment Information

We require certain payment method details to process deposits and withdrawals. For bKash, Nagad, Rocket, or bank transfers, we verify the mobile number or account number. Full card or bank credentials are not stored on our servers; only the necessary reference information is retained after a transaction is completed.

2.3 Technical & Usage Information

• IP address and device type;
• Browser version and operating system;
• Session logs and time spent on the site;
• Cookies and similar tracking technologies (see Section 7 for details).

2.4 Communication Information

When you contact us via live chat or email, records of those conversations are retained — for quality assurance and to improve future support.

3 Purpose of Using Information

We use the information we collect only for the following legitimate purposes:

• Account management: to handle registration, verify logins, and ensure account security;
• Service delivery: to provide games, slots, cricket betting, live casino, and promotional offers;
• Financial transactions: to verify and process deposits and withdrawals;
• Fraud prevention: to detect unusual activity and keep accounts and the platform secure;
• Customer support: to resolve issues and provide 24/7 assistance;
• Legal compliance: to comply with applicable laws and regulations;
• Service improvement: to enhance the user experience through statistical analysis.

We never sell your information to third parties or use it for personal gain.

4 Sharing & Disclosure of Information

msw88 never sells your personal information to third parties. However, information may be shared in the following specific circumstances:

4.1 Service Partners

Only the necessary information is shared with technology providers, payment processors, and security specialists who assist in operating our services. These partners are bound by confidentiality agreements and may not use your information for any other purpose.

4.2 Legal Obligations

We may be required to provide relevant information to satisfy court orders, regulatory authority directives, or applicable legal requirements. In such cases, we always provide only the minimum information necessary.

4.3 Fraud Prevention

Necessary information may be shared with relevant security agencies to protect the platform or user accounts from fraud or security threats.

5 Data Protection & Security

msw88 follows industry-standard technologies and practices to protect your information. Our key security measures are:

• SSL encryption: all data exchanged between your device and our servers on the platform is encrypted using SSL/TLS technology;
• Encrypted password storage: your password is never stored in plain text — strong hashing algorithms are used;
• Access controls: only authorized personnel can access personal information, and all access is recorded through audit logs;
• Regular security reviews: our systems undergo regular security testing to identify potential vulnerabilities;
• Two-step verification: an additional verification layer is available for account protection.

Please note that no transmission over the internet can be guaranteed to be completely secure. Keeping your account password safe and not sharing it with anyone is also your responsibility.

6 Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected or to meet legal obligations.

• Information for active accounts is retained for the duration of the account;
• Financial transaction records are retained for the applicable legal period even after an account is closed or deactivated;
• Information needed for fraud prevention and dispute resolution is kept for a specified period;
• After the retention period, data is securely deleted or anonymized.

7 Cookies & Tracking Technologies

The msw88 website uses cookies and similar technologies. Cookies are small data files stored on your device that help us improve the quality of our services.

7.1 Essential Cookies

These are necessary for the basic functioning of the website — such as maintaining login sessions, security verification, and processing form submissions. Without these cookies, the site will not function properly.

7.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as language selection and display preferences.

7.3 Analytics Cookies

Statistical data is collected to understand how our services are being used. This information is analyzed in an anonymous and aggregated form.

You can limit or reject cookies by changing your browser settings. However, this may affect the functionality of some services.

8 User Rights

You have the following rights regarding your personal information, and we are committed to upholding them:

• Right to access: you may request to know what information we hold about you;
• Right to rectification: you may request correction of any inaccuracies in your information;
• Right to erasure: in certain circumstances you may request deletion of your information — however, complete deletion may not be possible where legal obligations apply;
• Right to object: in certain cases you may object to the processing of your information;
• Data portability: in certain circumstances you may request to receive your information in a structured format.

To exercise these rights, please contact us at our support email. We respond within 30 business days.

9 Privacy of Minors

msw88 strictly provides services only to persons aged 21 or above. We do not knowingly collect information from anyone under the age of 21. Age verification during registration is a mandatory part of our platform.

If we are informed that we have unknowingly collected information from a minor, we will take immediate steps to delete that information and close the associated account.

10 International Data Transfers

Although our services are focused on Bangladesh, some technical services may be operated on international servers. In such cases, we ensure that:

• Data transfers are always completed through secure encrypted connections;
• Service partners comply with adequate data protection standards;
• Contractual obligations apply to maintain the confidentiality of data.

11 Third-Party Links & Services

The msw88 platform may at times include content from third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi). These third parties have their own privacy policies over which msw88 has no control.

You are advised to review the privacy policies of third-party services before using them.

12 Policy Changes & Updates

msw88 reserves the right to update this Privacy Policy from time to time. Changes will be published on this page and the "Last updated" date will be revised.

For significant changes, we will send a notification to your registered email address or display a clear notice on the platform. Continued use of the platform after an update constitutes acceptance of the revised policy.

We recommend visiting this page regularly so that you stay informed about the latest policy.